Contact
How to reach Claim The Club, who the company is, and how a complaint is handled.
Version 2026-11-01.
1. Contact us
Customer support: info@claimtheclub.com. Include the plot code and roughly when a purchase was made, and we can find it at once.
Requests about your personal data go to the same address and are handled as described in the Privacy Notice. Refund questions are answered on Refunds and cancellations; how to report content you think should not be on a plot is on every plot page.
2. Company details
Claim The Club is provided by Ludren Technologies Limited, the seller of everything bought here and the controller of the personal data the service holds.
Company number 17549669, registered in England and Wales. Registered office: 28 Brock Street, Bath, United Kingdom, BA1 2LN. Email: info@claimtheclub.com.
3. Complaints
Complaints can be sent to info@claimtheclub.com. We will acknowledge a complaint promptly and normally answer it within 14 days. Tell us what happened, what you would like us to do, and the plot code or order involved. If we cannot resolve it within 14 days we will tell you why and when we expect to.
Nothing in these terms removes rights that cannot legally be excluded, and nothing here is a waiver of your statutory rights.